Where we once used the term “pre-mediation” in describing the calls between neutrals and parties that precede the live session, we now recognize that the call is an important part of the mediation, and not something that comes before — hence the term “pre-session.” Join Deirdre Gallagher and a panel of JAMS neutrals Bruce Friedman, Allen Hurkin-Torres, Jamie Jacobs-May, Annette Rizzo, and Mark Segal with experience and strong opinions about best practices for pre-session calls.